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Return Policy

Return & Warranty Policy

1) Before You Buy (Beginners / DIY / Non-Professionals)

• Due to screen/device variations and manufacturer updates, product photos may not 100% represent the item you receive.
• We recommend purchasing colors/products you’re already familiar with or have researched thoroughly.
• Need help deciding? We can provide additional photos/videos of current inventory upon request.
• Many items are intended for professional use. Training and/or practice on a practice device is recommended prior to application to help avoid injury or adverse reactions.

2) “Matching” Colors (Gel / Dip / Nail Lacquer)

“Matching” sets (Gel, Dip, and Polish) may vary from product to product due to manufacturer batch differences. Matching is not guaranteed.

• Once opened or used, these items are not returnable.
• Matching collections and color charts may require minor updates by the end user as manufacturers may update shades.

3) General Returns

Eligible Returns

• 14-day returns are available for most items that are unopened and unused, in their original packaging.

Not Returnable

• Opened or used items are final sale (not returnable).
• Electronic items (including but not limited to nail lamps, filing machines, LED lamps, dust collectors, etc.) are not returnable once opened.

Store Credit & Restocking Fees

• In some cases, store credit may be provided for returns and may include a restocking fee deducted from the credit.
• Some opened items may incur a 25% restocking fee only with prior management approval.

4) Full Sets / Complete Collections / Full Set Promotions

• Complete sets are intended for customers who are familiar with the product line and are ready to carry the full line in a salon/store environment.
• These sets are not offered as a “trial”. Dissatisfaction with the product line is not returnable.
• If a full set is returned, a 25% restocking fee applies.
• All original packaging and any included bonus/free items must be returned, or their value may be deducted from the final return amount.
• Free items included in sets are part of the set package. Substitutions may be made if an item is out of stock.

5) Damaged Deliveries (Shipping Damage Claims)

• Damaged deliveries must be reported immediately.
• You must keep the shipping box, packing materials, and packing slip.
• To process a claim, we require photos of:

1. how the outer box arrived,
2. internal damage, and
3. the packing slip.

• Claims cannot be processed without all required proof.

6) Warranty & Defective Items

• All warranty and defective claims are handled through the manufacturer (RMA process).
• We do not carry spare parts and do not operate a repair/service center.
• If you report a defective item to us immediately, we will help connect you with the correct manufacturer warranty resources.
• Items marked as “new” are new and unopened from the manufacturer. We do not open or test new products prior to shipment.

7) Need Help?

If you need assistance with a return request, damaged delivery claim, or manufacturer warranty resources, please contact us and include:

• Order number
• Photos/videos (if applicable)
• A brief description of the issue